Return Policy

Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

For non-quality issues related items, Customers are responsible for the return shipping fee ，For quality issues related items, Hnvey is responsible for the return shipping fee; No restocking fee to be charged to the consumers for the return of a product.

Restrictions on returns without reason
A.There are also some restrictions on your return during the above-mentioned return period, especially: the goods to be returned must still be in the original condition at the time of purchase and meet the conditions for secondary sales. Specifically include the following three requirements:
1.The product is in good condition. That is to say, there is no scratch, no wear (damage), no bump, no use, no disassembly and other marks on the surface of the product; the product can maintain the original quality and function;
2.The outer packaging of the product is complete;
3.If the product is equipped with accessories or gubbins, relevant accessories and/or gubbins should be complete.
B.If the returned goods do not meet the above return requirements, our company has the right to refuse to accept the return application, and the consumer shall bear the relevant freight.

Note: In this case, we will not bear the return shipping cost.

Return of defective products
If you think the product is defective, you can choose to return it. Usually the goods to be returned meet the following return requirements:

A.Within 14 days from the date of receipt, if the quality problem is not caused by man-made, you can contact customer service to return. Hnvey will not be able to accept returns for quality problems beyond 14 days.
B.For products that contains electronic components (such as motors, batteries, and chargers), within 30 days from the date of receipt, there are quality problems that are not caused by humans, such as machine operating failures, inability to charge,  damage to accessories and other obvious and serious defects, and If there are obvious appearance defects on the surface, please contact customer service for return. Product returns beyond 30 days will not be accepted by Hnvey.
Notes: In this case, we will bear the return shipping cost

Other non-returnable circumstances
A.Damage caused by disassembly or repair by consumers, or other man-made damage;
B.Used personal items (such as product in Makeup, Ear Care, Eyebrow Tools, Accessories, etc.) ;
C.Product damage caused by improper use;

 

Exchange
Currently, Hnvey does not support exchanges, only returns.

 

Return address
Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address. The return address will be provided via email after you request a replacement or replacement on the return form. Please remember to obtain & keep the proof of postage receipt and your tracking number.

Please DON'T returns your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3 days.

However, please understand that no refund will be issued in this situation.  Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline
* We cannot accept liability for returned goods lost in transit

Special Notes:
1. During the return shipping, the customer is responsible for any and all customs charges, duties, or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount.
2. Hnvey will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories, and shipping fees, both ways, are fully the customer's responsibility and are at their own expense.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@hnvey.com .

Please contact our Customer service at support@hnvey.com to get the return address.